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We pride ourselves in offering the highest quality merchandise. If you are not fully satisfied with your purchase, simply return the unworn item(s) in original condition within 30 days of receipt of purchase with an RMA# that is obtained from our customer care specialists.
The following options are available:
OPTION A: EXCHANGE FOR A DIFFERENT SIZE OR A DIFFERENT STYLE AND COLOR
Please email eshop@JamesJeans.us or call our live customer care specialist at 323-231-3222 to obtain an RMA # to return your item(s) for exchange and please use a courtesy return label that is provided with your regular priced item order(s). Once we receive your return, we will process your exchange and ship it to you. (international exchanges will incur usual standard shipping costs such as $69.99 for outside of US and $24.99 for Canada Standard only).
Please kindly note that in order for us to issue a full refund on the exchange pair(s) that you are/will be exchanging it must be returned to us within 14 days of delivery to quality for refund; otherwise, only a store credit will be issued.
OPTION B: RETURN FOR STORE CREDIT PLUS A $20 GIFT CARD (REGULAR PRICED ITEMS PURCHASES ONLY)
Return the regular priced item(s) for store credit to your James Jeans account, plus receive a $20 Gift Card. Please email eshop@jamesjeans.us or call our live customer care specialist at 323-231-3222 to obtain an RMA# first in order to process your return for store credit and obtain the free gift card.
OPTION C: REFUND TO YOUR ACCOUNT (ONLY APPLIES TO REGULAR PRICED ITEM(S) PURCHASES)
Please email eshop@jamesjeans.us or call our live customer care specialist at 323-231-3222 to process your return. Once we receive your return, we will process and credit back to your original form of payment within 5-7 business days.
Returns and exchanges must be in original, unworn condition, and include all tags, original packaging, and original invoice/packing list.
Returns from the regular priced items without the proper RMA# will be issued only of store credit. No exceptions.
*All sale items cannot be returned for refund and it is only allowed of store credit; if returning a sale item, there is a shipping fee of $9.95. Please view the individual product page for any return exceptions.
Please email eshop@JamesJeans.us or call our live customer care specialist at 323-231-3222 to obtain an RMA # to return your item(s) for exchange and please use a courtesy return label that is provided with your regular priced item order(s). Once we receive your return, we will process your exchange and ship it to you. (international exchanges will incur usual standard shipping costs such as $69.99 for outside of US and $24.99 for Canada Standard only).
Please kindly note that in order for us to issue a full refund on the exchange pair(s) that you are/will be exchanging it must be returned to us within 14 days of delivery to quality for refund; otherwise, only a store credit will be issued.
OPTION B: RETURN FOR STORE CREDIT PLUS A $20 GIFT CARD (REGULAR PRICED ITEMS PURCHASES ONLY)
Return the regular priced item(s) for store credit to your James Jeans account, plus receive a $20 Gift Card. Please email eshop@jamesjeans.us or call our live customer care specialist at 323-231-3222 to obtain an RMA# first in order to process your return for store credit and obtain the free gift card.
OPTION C: REFUND TO YOUR ACCOUNT (ONLY APPLIES TO REGULAR PRICED ITEM(S) PURCHASES)
Please email eshop@jamesjeans.us or call our live customer care specialist at 323-231-3222 to process your return. Once we receive your return, we will process and credit back to your original form of payment within 5-7 business days.
Returns and exchanges must be in original, unworn condition, and include all tags, original packaging, and original invoice/packing list.
Returns from the regular priced items without the proper RMA# will be issued only of store credit. No exceptions.
*All sale items cannot be returned for refund and it is only allowed of store credit; if returning a sale item, there is a shipping fee of $9.95. Please view the individual product page for any return exceptions.
We strongly recommend that you insure your return and get proof of delivery in case it ever gets lost in transit.
Please note: We will only return or exchange items bought at James Jeans Eshop. Merchandise(s) purchased from other retailers, including department or local stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. For exchange items with a remaining balance, only store credit will be given.
For international exchanges, a shipping fee of $69.99 will be charged, and $24.99 will be charged for Canadian customers.
JJDOJOWINE18 Code Users
All item(s) purchased from the $39.99 Summer Blowout Event sale can only be returned for an exchange or store credit. No Refunds are allowed. No Return Label will be provided and a shipping fee of $9.95 will be applied if an exchange is requested within the continental U.S.
JJWINE18 Code Users
All item(s) purchased from the $39.99 Summer Blowout Event sale can only be returned for an exchange or store credit. No Refunds are allowed. No Return Label will be provided and a shipping fee of $9.95 will be applied if an exchange is requested within the continental U.S.
NBC’s Today Show: Steals & Deals
All item(s) purchased from the NBC’s Today Show: Steals & Deals sale can only be returned for an exchange or store credit. No Refunds are allowed. No Return Label will be provided and a shipping fee of $9.95 will be applied if an exchange is requested within the continental U.S.
Where to Send Returns
James Jeans EshopAttn: Returns
1794 E. 46th Street,
Los Angeles, CA 90058
*Please be sure to include your RMA# on the outside of your return.*